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Merlin Business Phone System Buyer Guide

The first Merlin telephone system was introduced in late 1983 by AT&T (also Lucent, now Avaya), and was one of the first small electronic key system units (KSU) that operate using a central control unit, often called a module or cabinet.

The first Merlin telephone system was introduced in late 1983 by AT&T (also Lucent, now Avaya), and was one of the first small electronic key system units (KSU) that operate using a central control unit, often called a module or cabinet.

Despite being manufactured a few decades ago, Merlin systems are solid, reliable, and provide most of the phone features a growing business needs. Merlin phone systems for business are economical to set up and maintain, and are easy to use. Many resellers provide systems and parts refurbished to factory standards, and offer warranties from 30 days up to 5 years. Some vendors offer parts separately, while others provide complete systems ready for use with everything included.

The Merlin phone system can support from 2 lines all the way up to 30 lines, and some systems support expansion modules that can accommodate up to 70 lines. Merlin phone system models include the Merlin Classic phone system (models 206, 410, 820, and 1030) and the Merlin Plus phone system (models 820D-1 and 820D-2). Merlin II and Merlin Legend systems debuted in the 1990s with even more calling features and built-in expandability. Merlin Magix was discontinued in 2006, but parts and accessories are still available to keep your Merlin system running.

Systems vary mainly by number of lines accommodated and call handling features, as well as cabinet style, mounting, and material (plastic versus metal).

Merlin Phone System Features

Merlin phone systems contain many call handling features that businesses and customers have come to expect, such as:

  • Music on-hold;
  • Music on-hold with paging;
  • Voicemail;
  • Intercom;
  • Call transfer;
  • Caller ID (either built in or with available caller ID module);
  • Two-way speakerphones;
  • Phones from 5 buttons up to 72 buttons with speaker and display;
  • And much more

The prices below are sample costs for individual pieces of Merlin phone systems, and will require the purchase of phones or accessories, plus any installation fees. Be sure to compare vendors for a bundled price for a complete phone system.

Merlin 206 Control Unit

  • Supports 2 lines and 6 telephones;
  • Compatible with Feature Package 1 or 2;
  • Supports Merlin ATL Telephones;
  • 30 day warranty with money back guarantee;
  • No expansion units available for this model

Refurbished Cost: $200-$400

Lucent Merlin Legend R7 Control Unit

  • Expands to 80 telephone lines and 200 telephones;
  • 90-day warranty;
  • Package Contains:
    • Processor
    • Power Supply;
    • Backplane
    • Cover;

Refurbished Cost: $300-$500

ATT Merlin 7318 H01A Display Console Deskphone

  • Direct station selection;
  • Monitor speaker only;
  • Conference, drop, transfer, hold, recall, disconnect;
  • Message waiting for up to 80 buttons via a single shift key;
  • 2 line, 40 character LCD display with clock/date timer and alarm functions;
  • Requires a Merlin 1030 with Feature Module 4 or 5, Merlin II, or Merlin Legend with ATL Module;
  • 1-year warranty

Refurbished Cost: $275-$400

Lucent Merlin Legend MLX 10D Display Phone

  • 10 Button Display Phone;
  • 3-way conference;
  • Call transfer, hold, mute;
  • Message waiting lamp;
  • 1 year warranty;
  • Connection to fax machine or modem;
  • Available in black or white

Refurbished Cost: $75-$120

Despite being manufactured a few decades ago, Merlin systems are solid, reliable, and provide most of the phone features a growing business needs. Merlin phone systems for business are economical to set up and maintain, and are easy to use. Many resellers provide systems and parts refurbished to factory standards, and offer warranties from 30 days up to 5 years. Some vendors offer parts separately, while others provide complete systems ready for use with everything included.

The Merlin phone system can support from 2 lines all the way up to 30 lines, and some systems support expansion modules that can accommodate up to 70 lines. Merlin phone system models include the Merlin Classic phone system (models 206, 410, 820, and 1030) and the Merlin Plus phone system (models 820D-1 and 820D-2). Merlin II and Merlin Legend systems debuted in the 1990s with even more calling features and built-in expandability. Merlin Magix was discontinued in 2006, but parts and accessories are still available to keep your Merlin system running.

Systems vary mainly by number of lines accommodated and call handling features, as well as cabinet style, mounting, and material (plastic versus metal).

Merlin Phone System Features

Merlin phone systems contain many call handling features that businesses and customers have come to expect, such as:

  • Music on-hold;
  • Music on-hold with paging;
  • Voicemail;
  • Intercom;
  • Call transfer;
  • Caller ID (either built in or with available caller ID module);
  • Two-way speakerphones;
  • Phones from 5 buttons up to 72 buttons with speaker and display;
  • And much more

How Much Does A Merlin Phone System Cost?

Used Merlin Phone System Costs

The prices below are sample costs for individual pieces of Merlin phone systems, and will require the purchase of phones or accessories, plus any installation fees. Be sure to compare vendors for a bundled price for a complete phone system.

Merlin 206 Control Unit

  • Supports 2 lines and 6 telephones;
  • Compatible with Feature Package 1 or 2;
  • Supports Merlin ATL Telephones;
  • 30 day warranty with money back guarantee;
  • No expansion units available for this model

Refurbished Cost: $200-$400

Lucent Merlin Legend R7 Control Unit

  • Expands to 80 telephone lines and 200 telephones;
  • 90-day warranty;
  • Package Contains:
    • Processor;
    • Power Supply;
    • Backplane;
    • Cover;

Refurbished Cost: $300-$500

ATT Merlin 7318 H01A Display Console Deskphone

  • Direct station selection;
  • Monitor speaker only;
  • Conference, drop, transfer, hold, recall, disconnect;
  • Message waiting for up to 80 buttons via a single shift key;
  • 2 line, 40 character LCD display with clock/date timer and alarm functions;
  • Requires a Merlin 1030 with Feature Module 4 or 5, Merlin II, or Merlin Legend with ATL Module;
  • 1-year warranty

Refurbished Cost: $275-$400

Lucent Merlin Legend MLX 10D Display Phone

  • 10 Button Display Phone;
  • Built in Speaker Phone;
  • 3-way conference;
  • Call transfer, hold, mute;
  • Message waiting lamp;
  • 1 year warranty;
  • Connection to fax machine or modem;
  • Available in black or white

Refurbished Cost: $75-$120

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